GUM Services Website Survey

Hello and thanks for taking part in this survey. We are looking to update our website by investigating how people like you currently use it. We really want to hear what you think and how you would like to use it. All feedback is anonymous. We will take every comment into consideration and will use this information to develop our future service development.

Thanks from the team.

A note on privacy
This survey is anonymous.
The record kept of your survey responses does not contain any identifying information about you unless a specific question in the survey has asked for this. If you have responded to a survey that used an identifying token to allow you to access the survey, you can rest assured that the identifying token is not kept with your responses. It is managed in a separate database, and will only be updated to indicate that you have (or haven't) completed this survey. There is no way of matching identification tokens with survey responses in this survey.
What is your age?
Choose one of the following answers
What is your gender?
Choose one of the following answers
Is this your first time accessing the department?
Choose one of the following answers
If this is not your first time attending the department when did you last attend?
Choose one of the following answers
How did you find our contact details?
Check any that apply
How did you book your appointment?
Choose one of the following answers
If you said that you have made your appointment by telephone.  How did you find the experience of making your appointment by telephone?
  Excellent Good Average Poor No answer
How would you rate your experience of making a telephone booking?
Did you think your call was answered in an acceptable time?
What type of device do you normally use to access the internet?
Check any that apply
If it was available would you prefer to book your appointment online?
Choose one of the following answers
If you have visited our website.  We would appreciate your feedback about the site
  Excellent Good Average Poor No answer
How would you describe your experience of finding us on the internet?
When you accessed our website how comprehensive do you think the information provided was?

Did you know we have an appointment cancellation email address?

GUMapptCancelLine@belfasttrust.hscni.net - Please note that this is only for the cancellation of Gum Clinic appointments and you will not receive a personal response

To rearrange your appointment please contact the clinic directly on telephone (028) 9063 4050 8.15 - 11.15am Monday to Friday


Choose one of the following answers

Is there anything else you would like to tell us? Please note, this survey is only researching how service users (you) access information about the department, if you have anything that would personally identify you please contact us directly by speaking to a member of staff.